How often have you seen it? The belligerent, screaming boss who ridicules the staff in front of everyone.
Maybe you’ve seen in a restaurant. The owner is ranting at the waitress in front of customers.
Maybe you have been in a store heard a supervisor make a quiet, snide remark at a cashier for something he did.
Maybe your boss lost his temper at work and screamed at you in front of you co-workers for doing something wrong.
Maybe you are that kind of boss. Maybe you “dress down” your employees in staff meetings, or make fun of them in front of your boss. Maybe you make them look bad in front of customers to make yourself feel better about yourself. Is that you?
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There is no place in business for that sort of behavior. Whenever you as a fully functioning manager are required to handle a sticky situation, it is incumbent upon you to handle it privately, quietly, professionally, and in a dignified manner. People who are treated with dignity will accept your critique in a dignified manner. People are ridiculed will harbor resentments that will affect their future performance and morale.
On the other hand, when faced with an opportunity to praise an employee or group of employees, do so in a very public manner. Let the others know that good performance will be rewarded and complimented. Your behavior will create almost a sense of competition for more praise. That is simply human nature. People love to be stroked, and if you stroke them publicly, you will find that you will affect their daily behavior.
Remember, praise in public and criticize in private!!
Hope this helps!!
Email your questions to me at mike.anderson@directyourcareer.com and we’ll answer every one.
http://www.directyourcareer.com/
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