Over the years, I have observed many organizations that were just basically dysfunctional. There were many reasons, but what I saw was normally a lack of leadership and a very poor understanding of what it took to get a job done. Jobs, all jobs are broken into three parts: 1) Mechanical 2) Analytical 3) Creative. To effectively perform a task or even your job, you must perform these simple things, but in the exact order as I have listed above. I can use the example of answering a phone. When answering a phone, you first have to go through the mechanical process of picking it up. It is simple and requires only the committed step of moving your hand and bringing the phone to your ear. The second step in answering your phone is the analytical part. That might be determining who it is and whether or not you want to talk to them. You are analyzing some data with which you have been presented to make a decision. The third step, creative is not of particular value in answering the phone. There are not many creative ways to answer the phone, and in fact if you do you might
