Charley Charley, a new retiree-greeter at Wal-Mart, just couldn’t seem to get to work on time. Every day he was 5, 10, 15 minutes late. But he was a good worker, really tidy, clean-shaven, sharp minded and a real credit to the company; obviously demonstrating their “Older Person Friendly” policies. One day the boss called him into the office for a talk. “Charley, I have to tell you, I like your work ethic, you do a bang up job. But, being late so often is quite bothersome.” “I know boss, and I am working on it.” ”Well good, you are a team player. That’s what I like to hear. It’s odd though your coming in late. I know you’re retired from the Armed Forces. So, what did they say if you came in late back then?” ‘‘They said, ‘Good morning, Admiral, can I get you coffee, sir?”’ What do you know about your employees? Some of them have skills and talents that are far beyond what you see of them day in and day out. The Problem Several years ago, I had an opening for a computer programmer. One of the computer operators approached me with an
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