I have been in business for some time now. I love business and I love management. I have had my fair share of challenges, but I have learned something from each one. Some years ago, as a new manager, I had a bad tendency to drop my boss’s name anytime I had to deliver bad news. I used to say “Ken said we need to work overtime” or “Ken said that we need to improve our quality.” In my mind, I was not the bad guy, so that would make my staff love me. I never had a problem delivering good news, only bad. One day, after a particularly tough meeting, a meeting I probably dropped Ken’s name 15 or 20 times so to avoid being the bad guy, I had a visit to my office shortly after the meeting had ended. Tena came in, sat down and sheepishly asked if I had a minute. I had a good relationship with Tena, so her visits were normally pleasant and I invited her in. I could tell from her body language that this was not a normal visit. YOU are the boss! She began by telling me that she really liked me, and enjoyed working with me, but… A




